Notices

Informatics unit name change

In response to feedback to make IT services and directorates more intelligible to staff and students, Informatics will now be known as Information Technology.

Led by Chief Information Officer, Dr Mary Davies, Information Technology will be comprised of three ‘directorates’:

1. Client Services
2. Infrastructure & Applications
3. Programme Management Office.

Infrastructure & Applications
Grant Sayer, Infrastructure & Applications Director

Responsible for:

  • Wired and wireless networks
  • Internet service
  • Servers, compute and storage (on-premise and off-premise)
  • Staff file storage and collaboration services
  • Authentication services
  • Security services
  • Application services supporting research, learning, teaching, and administration (including staff and student e-mail and calendaring services, web based applications, database services, and all key business systems)
  • Software development services
  • Procurement and maintenance of core IT infrastructure

Client Services
Georgina Rossendell, Client Services Director (acting)

Responsible for:

  • IT support for Staff and Students (face to face via IT Help Desk, phone and online via OneHelp).
  • Telephony services for all Staff
  • Desktop Support services for Staff groups including the Faculty of Medicine and Health Sciences, the majority of the University administrative departments, and for the University Switchboard.
  • Procurement of IT hardware and software services
  • Software licensing services
  • Student printing services
  • ITIL implementation and training

Programme Management Office
Marianne Morton, Programme Management Office Director

Responsible for:

  • Project Management Office Function including:
    o    Project Managers
    o    Business Analysts
    o    Capital IT business cases
    o    Project plans
    o    Project expenditure
  • Delivery of Capital IT Projects
  • Monitoring of IT capital budget

Faculty and Department local IT Support remains unchanged.

Information Technology provides front-line support at the IT HelpDesk located on the Ground Level of C5C, by phone on 02 9850 4357 (HELP) and online at OneHelp.mq.edu.au