Contact us
- Level 2, 4 Eastern Road
- Macquarie University NSW 2109 Australia
- T: +61 (2) 9850 1050
Our people
Innovators in teaching and research
Learn moreAddressing contemporary marketing strategies
We work closely with industry to tackle current challenges in today’s competitive business environment. An important focus of our research is to address questions of social importance and sustainability.
We use a variety of methods to address research problems, including:
- field and laboratory experiments
- network analysis
- qualitative methods
- secondary data
- survey design and quantitative analyses
- text-mining.
Our researchers have strong collaborative ties with scholars across the globe and our research has been published in top marketing journals, including: Journal of Marketing, Journal of Marketing Research, Journal of the Academy of Marketing Science, Journal of Service Research, Journal of Product Innovation Management, International Journal of Research in Marketing and Journal of Consumer Psychology, among others.
Our areas of expertise
Our research is focused around two broad themes:
Customer experience
In the customer experience research stream, we provide novel insights into creating strong engagement with customers. This includes topics such as online consumer engagement, responsible consumption, consumer perceptions, biases, and decision-making.
Research projects create impact on customer satisfaction, their wellbeing, and experience with organisations.
Relevant projects include:
- Consumer engagement in social media brand page, social networking services, and online brand communities.
- Consumer perception of food serving size and healthy intuition.
- How consumers cope with crisis and resource constraints.
- Religiosity, minority group favouritism, and robots in service encounters.
- Omnichannel customer experience.
Market-based strategy and innovation
In the market-based strategy and innovation research stream, we build on deep market and competitor understanding to derive strategies for rendering organisations innovative, market-oriented, and entrepreneurial. This includes topics such as firm and employee creativity, service staff behaviour, as well as ecosystems and strategic relationships.
Relevant projects include:
- Creativity in advertising.
- Brand competitiveness, woke branding and brand origin.
- Impact of marketing strategy and sustainability on firm performance.
- Innovation in healthcare and environmental sustainability.
- Pricing strategies.